A regional healthcare provider operating multiple outpatient clinics and diagnostic centers faced a growing demand for secure digital services, streamlined operations, and enhanced patient experiences. While their medical expertise was best-in-class, their IT infrastructure lagged behind—relying on outdated systems, siloed data, and manual processes that were slowing down operations and introducing unnecessary risk.
That’s when they partnered with Aisling to lead a full-scale digital transformation initiative—one that balanced compliance, performance, and long-term scalability.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The healthcare group faced several pressing IT challenges:
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Legacy systems that couldn’t support modern EMR/EHR platforms
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Inconsistent data access across clinics, creating delays in patient care
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HIPAA compliance risks due to unsecured communication tools
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No central IT strategy or infrastructure roadmap
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Increasing pressure to adopt telehealth and digital intake processes
These challenges not only impacted internal workflows but also began to affect patient satisfaction and operational growth.
The Aisling Solution
1. vCIO-Led Strategic Planning
Aisling assigned a dedicated Virtual Chief Information Officer (vCIO) to the organization to evaluate their IT posture and align technology decisions with business outcomes. We created a three-year roadmap focused on modernization, compliance, and operational efficiency.
2. Infrastructure Modernization
We migrated their core systems to a cloud-first environment, implementing secure, scalable infrastructure that supported real-time data sharing between clinics. Network upgrades, cloud-based backups, and redundant failovers ensured business continuity and high availability.
3. HIPAA-Compliant Communication & Data Handling
Aisling deployed encrypted messaging, secure email, and compliant file-sharing platforms, replacing outdated communication tools. We also implemented regular audits and access control policies to protect PHI (Protected Health Information).
4. Telehealth & Patient Portal Enablement
We integrated a user-friendly telehealth platform that allowed providers to schedule and conduct virtual consultations securely. We also enhanced the patient portal experience with online appointment scheduling, secure messaging, and digital intake forms.
5. Ongoing IT Support & Governance
Aisling provided 24/7 help desk support, vendor management, patching, and endpoint security services. Regular Strategic Business Reviews helped leadership stay informed and agile with emerging needs and technologies.
The Results
- 35% increase in operational efficiency across clinics
- Zero compliance violations during audits in the first year
- Significant reduction in IT support tickets, thanks to proactive monitoring and standardized systems
- Increased patient satisfaction scores due to faster service and improved digital access
- Fully scalable infrastructure prepared for future clinic expansion and mobile health initiatives
Through strategic planning, hands-on implementation, and deep healthcare IT knowledge, Aisling transformed a struggling IT environment into a secure, scalable foundation for growth and innovation. The partnership enabled the healthcare provider to focus on delivering exceptional care—while Aisling ensured the technology could keep up.
“Partnering with Aisling gave us the clarity, control, and confidence we needed to evolve. They didn’t just fix our systems—they helped future-proof our entire operation.” – CEO, Healthcare Provider
Need a partner to modernize your healthcare or business IT? Talk to Aisling. We’ll meet you where you are—and take you where you need to go.
