In an increasingly competitive digital commerce landscape, businesses must deliver fast, secure, and seamless payment experiences to meet customer expectations and scale operations. When a rapidly growing eCommerce brand approached Aisling to transform its aging payment infrastructure, the goal was clear: modernise the system, reduce friction at checkout, and build a future-ready platform that could handle global expansion. Through a strategic, three-phase approach—build, optimise, and future-proof—Aisling delivered a robust solution that streamlined payments, improved performance, and positioned the company for long-term success.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The client, a mid-sized eCommerce retailer operating in North America and Europe, was facing a set of challenges common to many scaling businesses:
A legacy payment system that lacked flexibility and was difficult to maintain
Frequent transaction failures and long settlement times
Limited support for modern payment methods like Apple Pay, Google Pay, and Buy Now, Pay Later (BNPL)
No clear roadmap for integrating global currencies or compliance with regional regulations
As the business prepared to expand into new international markets and launch a subscription-based product line, it became evident that the current infrastructure would not scale with demand.
The Solution: Aisling’s Three-Phase Approach
1. Building a Modern Payment Foundation
Aisling began with a full audit of the company’s existing payment stack, including integrations, processing flow, customer touchpoints, and security posture. Based on this analysis, we recommended and implemented a modern payment gateway that offered:
Seamless integration with the company’s eCommerce platform and backend ERP
Multi-currency support for cross-border sales
Compliance with PCI-DSS and GDPR standards
Developer-friendly APIs for future customisation
We worked closely with the client’s internal IT and finance teams to execute a smooth migration with minimal disruption to daily operations.
2. Optimising for Performance and Conversion
After stabilising the core infrastructure, Aisling focused on enhancing payment performance and user experience:
Implemented one-click checkout and tokenisation to speed up repeat purchases
Integrated support for digital wallets, BNPL, and local payment methods
Automated reconciliation and real-time reporting tools for the finance team
Reduced checkout abandonment through UX adjustments and A/B testing
As a result, transaction success rates increased by 22%, and cart abandonment dropped by 18% within the first three months.
3. Future-Proofing for Scale and Innovation
With the infrastructure now modern and optimised, Aisling helped the client design a roadmap for long-term scalability. This included:
Adding redundancy across payment processors to reduce single-point failure risks
Preparing APIs for mobile app integration and subscription billing logic
Building a compliance framework to support upcoming regulations in APAC markets
Implementing AI-driven fraud detection to scale with growing transaction volumes
Aisling also provided ongoing strategic IT consulting and support, ensuring that the client could confidently enter new markets and channels with a future-ready payment system in place.
The Results
- 22% Increase in successful transaction rates
- 18% Decrease in cart abandonment
- 30% Faster checkout time across mobile and desktop
- 100% Compliance with regional data security and privacy standards
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
This engagement is a prime example of how Aisling helps businesses transform their IT and operational infrastructure to meet today’s demands and tomorrow’s opportunities. By building a modern payment ecosystem, optimising it for performance, and future-proofing it for growth, Aisling empowered the client to scale with confidence and stay ahead of the curve in a fast-moving digital market.
“Aisling didn’t just fix our payment issues—they gave us a scalable foundation to grow our business globally.” – Client CTO
Let us help you do the same. Reach out to Aisling for a strategic consultation.
