In a fast-paced, highly regulated industry like fintech, the pressure to operate efficiently while maintaining compliance is relentless. Paysafe, a global payments provider serving millions of merchants and consumers across 120+ markets, recognized the need to reduce operational complexity, streamline internal workflows, and create a more agile infrastructure to support its growing digital services. To achieve this, Paysafe partnered with Aisling to roll out an Intelligent Automation strategy that would eliminate bottlenecks, cut costs, and drive consistency across the enterprise.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Paysafe had grown rapidly through both organic expansion and strategic acquisitions. While this growth enabled the company to diversify its product portfolio—ranging from digital wallets and payment processing to eCash solutions—it also introduced significant operational complexity.
Key challenges included:
Disconnected systems and repetitive manual workflows across finance, compliance, and customer service
Increasing operational costs due to duplicated effort and inefficient task handling
High error rates in data entry and reporting due to human involvement in critical processes
Slower time-to-market for internal initiatives due to legacy systems and manual dependencies
Compliance risk stemming from inconsistent data handling procedures across departments
Paysafe knew that solving these issues required more than just task automation. It needed enterprise-grade, intelligent automation capable of scaling across departments, learning from workflows, and driving measurable business outcomes.
The Solution: Aisling’s Intelligent Automation Framework
Aisling partnered with Paysafe to design and deploy a cross-functional automation program using advanced technologies such as RPA (Robotic Process Automation), AI-driven document processing, machine learning, and workflow orchestration.
1. Process Discovery and Automation Roadmap
Aisling began by conducting a full discovery phase across key business units—finance, compliance, operations, and customer support. Using process mining tools, we identified:
High-volume, repetitive tasks ideal for automation
Redundancies across acquired systems
Compliance-sensitive workflows with a need for strict audit trails
Employee time spent on low-value tasks
This informed the creation of a 12-month automation roadmap aligned with business priorities.
2. Deployment of Scalable RPA Bots
Aisling implemented RPA bots to automate tasks such as:
Invoice processing and reconciliation
Data validation and reporting
KYC (Know Your Customer) document verification
Customer onboarding tasks
Payment settlements and transaction matching
These bots operated 24/7, drastically reducing processing times while maintaining precision and consistency.
3. Intelligent Document Processing (IDP)
Paysafe handles vast volumes of semi-structured documents—such as invoices, contracts, and customer-submitted compliance forms. Aisling deployed AI-based document recognition tools that learned to extract, validate, and process data automatically, integrating directly into existing systems like ERP and CRM platforms.
4. Centralized Automation Management
To maintain control and transparency, Aisling delivered a centralized Automation Control Center allowing stakeholders to:
Monitor bot performance and error rates
Track ROI per use case
Scale and deploy automations across business units
Maintain compliance with internal and external audit requirements
The Results
- 40% reduction in manual processing costs across finance and compliance
- 4x faster onboarding for new merchants and partners
- 99.7% accuracy in data extraction and validation tasks
- 200+ hours/week reclaimed for customer support and operations teams
- Full audit compliance with real-time logs for every automated transaction
- Rapid scalability, with automation templates reused across global regions
Through strategic partnership with Aisling, Paysafe transitioned from fragmented operations to a streamlined, intelligent enterprise—capable of scaling rapidly, serving customers efficiently, and responding to regulatory requirements with confidence. The Intelligent Automation program didn’t just reduce costs; it unlocked organizational agility and empowered teams to focus on innovation and growth.
“Aisling helped us see automation not as a technology initiative, but as a business transformation strategy. The speed, precision, and scalability they delivered have reshaped how we operate.” – Head of Operations, Paysafe
Ready to accelerate your enterprise efficiency through intelligent automation? Let Aisling show you what’s possible.
