Frequently Asked Questions

Fully Managed IT Services from Aisling mean that we take complete responsibility for your organization’s IT infrastructure and support needs. This includes proactive monitoring, maintenance, technical support, cybersecurity, data backup, and disaster recovery—all delivered with a fixed, predictable monthly fee. Our team ensures that your systems are always up-to-date, secure, and performing optimally, so you can focus on running your business without worrying about technology issues or unexpected IT costs.

In addition to our Fully Managed and Co-Managed IT Services, Aisling offers a comprehensive range of solutions designed to support and enhance your business operations:

• Cybersecurity: We provide robust security solutions to protect your systems, data, and users from cyber threats. Our services include threat monitoring, firewall management, endpoint protection, email security, vulnerability assessments, and incident response to ensure your business remains secure and compliant.

• IT Consulting: Our expert consultants help you align technology with your business goals. We offer strategic planning, technology assessments, infrastructure design, and digital transformation guidance to help you make informed decisions that drive growth and efficiency.

• Cloud Services: Aisling helps businesses leverage the power of the cloud with services like cloud migration, hosting, data storage, and cloud-based applications. We support platforms such as Microsoft 365, Azure, and AWS to provide scalable, secure, and cost-effective cloud solutions tailored to your needs.

• Network Connectivity (ISP Services): We ensure reliable and high-speed internet connectivity through our ISP services. From setting up and managing network infrastructure to providing internet access and troubleshooting connectivity issues, we deliver seamless and secure network solutions to keep your business online and connected.

Aisling addresses key challenges faced by modern businesses by leading with strategic IT guidance and compliance expertise—two critical gaps often overlooked by traditional IT providers. Our proactive approach helps clients:

• Save Time, Reduce Costs, and Boost Profitability: By optimizing your technology infrastructure and streamlining processes, we eliminate inefficiencies and reduce downtime, allowing your team to focus on core business activities that drive revenue.

• Enhance Employee Productivity and Morale: We provide reliable, responsive IT support that minimizes disruptions and frustration. With dependable systems and timely assistance, your staff can work efficiently and confidently.

• Strengthen Cybersecurity and Legal Protection: Our advanced security solutions help defend against data breaches, ransomware, and cyber threats. We also guide you through industry compliance requirements, reducing the risk of legal penalties and reputational damage.

• Minimize Cybersecurity and Compliance Risks: Through continuous monitoring, risk assessments, and compliance support, Aisling ensures your business stays secure and aligned with evolving regulatory standards, giving you peace of mind and a competitive edge.

Aisling’s Core Services are foundational, fixed services included with every Fully Managed IT Service Level Agreement. These essential resources ensure your business receives consistent, strategic, and reliable IT support to drive efficiency, security, and growth.

• vCIO (Virtual Chief Information Officer): Your dedicated vCIO provides expert strategic direction, IT budgeting, technology planning, and ongoing consulting. Through regular account reviews and IT roadmaps, we help guide your digital transformation, ensuring your technology aligns with long-term business goals.

• Managed Services Concierge: Serving as your trusted advisor and single point of contact, the Concierge coordinates between your vCIO and Aisling’s service team. They manage all account-related inquiries—including IT services, invoices, and business technology—ensuring smooth communication and support for decision-making, collaboration, compliance, security, and business continuity.

• Client Management Tools: We leverage a suite of enterprise-grade tools including Professional Services Automation (PSA), ticketing systems, CRM, Remote Monitoring and Management (RMM), documentation platforms, secure communication, notifications, and data privacy solutions. These tools ensure transparency, efficiency, and responsive support.

• Vendor Technical Assistance: Aisling directly coordinates with your technology vendors for issue resolution, including opening and escalating support tickets, troubleshooting, and collaborating on incident remediation. We also provide basic environment details or access (with client approval) to support vendor needs, such as IP allocation or allowing specific network traffic. This covers hardware vendors, software firms, cloud providers, ISPs, telecom providers, copier/printer companies, and more.

• Procurement Services: We source products exclusively from authorized channels, recommending only reliable, business-class solutions. Aisling handles product configuration, registration, licensing, warranty management, and verification to ensure all technology is genuine, optimized, and ready to deploy.

• Network Management: Comprehensive network oversight includes real-time monitoring, administration, performance reporting, domain name and SSL certificate management, as well as remote and on-site incident remediation. Our proactive approach ensures your network remains secure, efficient, and operational.

Note: Clients with multiple locations and expanded network or vendor support needs may incur additional Core Services charges based on scope and complexity.

At Aisling, we selectively partner with growth-focused organizations that value strategic planning, budgeting, and adherence to proven IT standards and best practices. Our approach is designed to not only improve system performance but also to minimize risk through proactive management and long-term alignment with your business goals.

We go beyond traditional IT support by actively engaging with our clients in regularly scheduled Strategic Business Reviews led by a dedicated vCIO. These sessions provide insights, guidance, and roadmaps tailored to your unique needs, ensuring your IT environment evolves alongside your business and supports your objectives at every stage.

Unlike providers that take on as many clients as possible, Aisling limits new client onboardings to just two per month. This deliberate approach allows us to maintain a high standard of service and implement comprehensive, data-driven quality controls from the outset. By investing time and precision into the onboarding process, we build a strong foundation that delivers increasing operational efficiency and measurable value throughout the relationship.

Our commitment to strategic partnership, personalized engagement, and quality execution sets Aisling apart—and helps our clients achieve lasting IT and business success.

Aisling is responsive by design. We work with organizations that recognize the value of a standards-based approach to IT architecture and lifecycle management. This strategic alignment ensures that your technology is optimized for performance and stability, reducing the need for constant, reactive, emergency support—so you can focus on growing your business without tech disruptions.

We empower users with direct access to our support team, eliminating bottlenecks and enabling faster issue resolution. This streamlined access also allows us to gather valuable data and insights, helping us identify training needs and recommend system improvements that further enhance your IT environment.

Our Service Level Agreement (SLA) ensures that every issue is addressed with the appropriate urgency, prioritizing response times based on severity levels—P1 to P4:

• P1: Critical issues like major server or cloud application outages receive immediate attention.

• P4: Low-priority tasks such as password resets are handled efficiently, and we even offer self-service password solutions to save time and eliminate ticket submissions for routine requests.

Responsiveness at Aisling is not just about fast reaction—it’s about building a proactive, resilient IT system that minimizes emergencies. Over time, this investment pays off—much like compound interest—delivering consistent, high-quality service and ever-increasing responsiveness. Delaying this investment or ignoring best practices only leads to inefficiencies that are hard to overcome later.

Aisling partners with operationally mature organizations across a variety of industries that value strategic IT alignment and scalable solutions. We specialize in supporting businesses that rely on secure, efficient, and compliant technology to drive growth and performance. Our core industry focus includes:

• Professional Services

• CPAs and Accounting Firms

• Legal Practices

• Finance and Investment Firms

• Insurance Providers

• Real Estate Companies

• Consulting Firms

• Manufacturing and Industrial Operations

• Healthcare Organizations

• Nonprofit Institutions

We understand the unique technology challenges and regulatory requirements of each sector and tailor our services to meet their specific operational goals and compliance needs.